Privacy Policy

At JBay Waves, we value and respect your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, www.jbaywaves.com (the “Site”). By using our Site, you agree to the terms outlined in this policy.

Information We Collect

We collect personal information when you visit our Site, sign up for our newsletter, make a purchase, or interact with our services. The types of information we may collect include:

• Personal Identification Information: Name, email address, phone number, and other relevant details.
• Payment Information: Credit card details or other payment methods used for purchases on our Site (processed securely via a third-party payment provider).
• Usage Data: Information on how you interact with our website, such as IP address, browser type, referring website, and pages visited.
• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience on our Site. Cookies help us understand user behavior and improve our services.

How We Use Your Information

The information we collect is used to:

• Provide and improve our services, including customer support.
• Process orders and payments for products or services you purchase.
• Send marketing communications, including newsletters, promotions, and updates (with your consent). You can opt out at any time.
• Analyze website traffic and trends to enhance user experience.
• Comply with legal obligations and protect against fraud.

How We Protect Your Information

Your privacy and security are important to us. We use appropriate technical and organizational measures to protect the personal information we collect from unauthorized access, disclosure, alteration, and destruction. However, please note that no method of data transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with trusted third parties in the following circumstances:

• Service Providers: We may share your information with third-party service providers who assist us in operating our business, such as payment processors, email marketing services, and web hosting providers.
• Legal Compliance: We may disclose your information if required to do so by law or in response to a legal request (e.g., subpoena, court order), or if we believe such action is necessary to protect the rights, property, and safety of JBay Waves and its users.

Cookies

We use cookies to enhance your experience on our Site. Cookies are small text files placed on your device to remember your preferences, analyze usage patterns, and provide personalized content. You can manage your cookie preferences through your browser settings, but please note that disabling cookies may affect the functionality of certain features on our Site.

Your Rights

As a user, you have the right to:

• Access the personal information we hold about you.
• Request the correction or deletion of your personal information.
• Opt out of marketing communications at any time.

If you wish to exercise any of these rights, please contact us using the information below.

Third-Party Links

Our Site may contain links to third-party websites. These websites have their own privacy policies, which we recommend you review. We are not responsible for the content or practices of third-party sites.

Children's Privacy

Our Site is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information as soon as possible.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us at:

Email: info@jbaywaves.com

Address: JBay Waves, Jeffreys Bay, South Africa